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The Norwegian arm of
ISS, one of the world’s largest facili-
ties management companies.
”The Digital Pen and Paper solution saves our team leaders
To make the quality
and department managers a lot of time”.
control process simpler – reducing the need for manual data entry, and
Nils Hasle, IT Consultant, ISS Norway
making it easy to transmit forms quickly to ISS head office.
Digital Pen and Paper solu-
tion incorporating Anoto technology
Maintaining quality in the field
mented the Digitalpenn solutions for team
ensuring that staff are maintaining prop-
leaders carrying out quality control checks.
erties to high standards is an important
part of customer service. Carrying out the
ings that are being maintained by ISS staff
quality control pro-cess efficiently in the
process – more efficient invoicing and
forms back to the office and enter the in-
formation into a database manually. Now,
For ISS, one of the world’s largest facili-
their notes and send the quality control
people, a Digital Pen and Paper solution,
information directly back to headquarters
Digitalpenn in cooperation with Sysnet has
cessible in seconds, to be compared with a
helped make quality control operations in
couple of days when using the old system.
No need for data entry
Ease of use a plus
Digitalpenn is a Norwegian distributor
normal ballpoint pens, except for the fact
and system integrator that delivers IT
that they’re equipped with a tiny infrared
country is extremely useful for a business
solutions based on Digital Pen and Paper to
camera that records what’s being written.
companies, authorities and individuals across
The pens are able to do this thanks to the
“The quality controllers are out in the
the Nordic region. Digitalpenn has more than
field in different parts of the country,”
60 cleaning and facility service customers,
including hospitals and public services. The
which it can be used. For a company like
The working intensive peaks in the end of
ISS, where some staff are highly educated
while others have low levels of education,
ease of use was a big plus for the system.
ISS is one of the world’s largest Facility
results of quality control, the speed of
Service providers, with market presence in
Europe, Asia, South America, and Australia.
Paper is very useful,” says Digitalpenn’s
ISS employs more than 530.000 people and
operates in 50 countries. The total revenue
“We’ve taken labour intensive forms and
worldwide 2011 was DKK 77.6 billion.
system, has made its implementation very
ISS Norway employs about 13.000 people.
Except for the quality control form, ISS
staff also carry out customer satisfaction
”The implementation of the Digital Pen
even better service to our customers and
Anoto Digital Pen and Paper technology
at the same time improved efficiency and
An Anoto Digital Pen looks and feels like a
office. ISS is also using the digital pen
safety for our employees” says Nils Hasle,
normal ballpoint pen. However, it contains
an integrated digital camera, an advanced
staff in a central e-mail address, using a
image microprocessor and a Bluetooth®
transmitter. Any paper can be used with a digital pen, if the Anoto dot pattern is added to the layout before printing the paper. The Anoto dot pattern consists of numerous black dots that can be read by the digital pen, but are almost invisible to the naked eye. The pen reads the pattern and registers what and where the user writes.
Anoto Group AB
is the company behind and world leading in the unique technology for digital pen and paper, which enables
fast and reliable conversion of handwritten text into digital format. Anoto operates through a global partner network that focuses on user-friendly forms solutions for efficient capture, transmission and storage of data within different business
segments, e.g. healthcare, bank and finance, transport and logistics and education. The Anoto Group has around 80 employ-
ees, offices in Lund (head office), Boston and Tokyo.
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